HAZECO New Connection: Apply Online, Documents & Fees

Applying for a new electricity connection under the Hazara Electric Supply Company (HAZECO) is completed through the centralized Electricity New Connection (ENC) system. Whether you are installing a residential meter in Abbottabad, a commercial connection in Haripur, or an agricultural line in Mansehra, submitting your application online ensures transparent tracking, verified fee calculation, and direct processing by your local sub-division office.

Required Documents for a HAZECO Connection

Gather clear, scanned copies (PDF or JPG under 300 KB each) of the following paperwork before starting the online form:

1. Proof of Ownership or Legal Possession: Registered Sale Deed (Registry), Fard-e-Malkiat, Allotment Letter, or a notarized Rent Agreement accompanied by the landlord’s NOC.
2. Applicant Identification: Attested copy of the applicant’s valid CNIC / NICOP.
3. Witness Identification: Attested copy of a witness’s CNIC (neighbor or co-resident).
4. Neighbor’s Reference Bill: A copy of the latest paid electricity bill from an adjacent building. This is used by the technical team to identify your exact 11kV feeder code and nearest transformer.
5. Internal Wiring Test Report: A certificate signed by an authorized electric contractor verifying that your building’s wiring meets safety standards.
6. Affidavit: A standard stamp paper undertaking affirming that no unpaid arrears or legal disputes exist on the property.

Step-by-Step Online Application Process

[ Step 1: Submit Application on ENC Portal ]
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[ Step 2: Site Survey & Load Feasibility by SDO/LS ]
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[ Step 3: Demand Notice Issued (Pay at Bank) ]
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[ Step 4: Upload Stamped Receipt & Meter Installation ]

Step 1: Fill Out the Form on the ENC Portal

1. Open the official government connection portal at enc.com.pk.
2. Click Apply in the main menu.
3. Select HAZECO as your distribution company.
4. Choose your exact Sub-Division from the dropdown menu (e.g., Abbottabad-I, Havelian, Haripur City, or Mansehra Rural).
5. Select your connection category: Domestic (Tariff A-1) for homes or Commercial (Tariff A-2) for shops and offices.
6. Enter the required sanctioned load in kW and choose Single Phase (220V) or Three Phase (400V).
7. Fill in the applicant details, full physical address, and upload all required documents.
8. Submit the form and write down your system-generated Tracking ID.

Step 2: Physical Site Feasibility Survey

Once submitted, your application routes to your local Sub-Divisional Officer (SDO) and Line Superintendent (LS). The technical crew will visit the premises to verify:

• The exact distance from your boundary wall to the nearest Low Tension (LT) electricity pole.
• Transformer load capacity and voltage stability on the feeding line.
• Clear right-of-way without electrical hazards.

Step 3: Issuance of the Demand Notice

If the site inspection is approved, HAZECO generates an itemized Demand Notice (DN) on the ENC portal. This document lists your required security deposit, meter cost, and any line extension charges.

Never pay cash to any individual or field lineman. All payments must be deposited at designated commercial bank branches (such as NBP, HBL, or UBL) using the official Demand Notice challan.

Step 4: Payment Confirmation and Installation

After paying the Demand Notice:

1. Return to enc.com.pk and select Upload Receipt.
2. Enter your Tracking ID and upload a clean scan of the bank-stamped paid copy.
3. Your local HAZECO sub-division office will schedule meter issuance from the regional store and dispatch the line crew to mount the meter and energize the connection.

Once your line is active and your first billing cycle concludes, you can check your monthly HAZECO electricity bill to verify that your sanctioned load, tariff category, and initial meter reading match your connection paperwork.

Understanding HAZECO New Connection Fees

The total cost on your Demand Notice depends on connection type and site distance:

• Standard Single-Phase Residential Connection (within 40 meters of a pole): Costs typically range between Rs. 8,000 and Rs. 18,000. This covers the single-phase digital static meter, standard service wire, and refundable security deposit.
• Three-Phase Residential / Commercial Connection (≥5 kW): Baseline costs typically range between Rs. 25,000 and Rs. 55,000+, covering the three-phase Time-of-Use meter and higher capacity security deposit.
• Extended Distance or Pole Requirement: If your property in the Hazara division sits further than 40 meters from the existing line, additional costs apply for extra service cable, LT pole erection, or dedicated transformer installation.

Official Application Processing Timelines

Under NEPRA’s Consumer Service Manual standards, domestic connection applications follow these timelines:

Practical Tips for a Smooth Installation

1. Verify Your Sub-Division Selection: Selecting the wrong sub-division on the ENC dropdown forces the application to be rejected, requiring a fresh submission. Check the header on your neighbor’s bill for the exact sub-division title.
2. Ensure Clean Title Documents: The name on your property deed must match the CNIC submitted. If applying as a tenant, include the landlord’s signed authorization along with their CNIC copy.
3. Track Status Online Weekly: Check your application stage via the ENC tracking tool every 5 to 7 days to download your Demand Notice as soon as it is generated.

Frequently Asked Questions