TESCO New Connection: Step-by-Step Online Application Guide

A TESCO new connection allows residents and commercial property owners across the tribal districts of Khyber Pakhtunkhwa (including Khyber, Bajaur, Mohmand, Kurram, Orakzai, and Waziristan) to apply for a formal electricity meter through the centralized Electricity New Connection (ENC) portal (enc.com.pk). The process involves submitting property and identification documents online, passing a site survey, paying a verified Demand Notice, and meter installation.

Required Documents Before Applying

Gather clear, scanned copies (PDF or JPG under 300 KB each) of the following paperwork before starting your online submission:

1. National Identity Card (CNIC): Scanned copy of the applicant’s valid CNIC (and two witnesses).
2. Proof of Ownership: Property Registry, Fard, Allotment Letter, or an attested Tribal Land Ownership Affidavit from the local administration/Tehsildar.
3. Neighbor’s Electricity Bill: A 14-digit reference number from an active neighboring connection to pinpoint your nearest feeder pole.
4. Wiring Test Certificate: An electrical inspection report issued by an authorized wiring contractor confirming safe internal installation.
5. No Objection Certificate (NOC): Required only if the applicant is a tenant or if the property has joint inherited ownership.

Step-by-Step Online Application Process

[1. Submit Online Form on enc.com.pk] ──> [2. Receive 11-Digit Tracking ID]
                   │
                   ▼
[3. Site Survey & Verification by SDO] ──> [4. Demand Notice Issued]
                   │
                   ▼
[5. Pay at Bank & Upload Receipt] ─────> [6. Meter Installed & Reference ID Activated]

Step 1: Submit Application on the ENC Portal

• Visit enc.com.pk and click on Apply New Connection.
• Select TESCO from the Distribution Company (DISCO) dropdown list.
• Select your specific Sub-Division based on your local tribal district circle.
• Choose your connection category:
  • Category 1 (Up to 15 kW): Standard domestic homes and small shops (Single Phase or Three Phase).
  • Category 2 (16 kW to 70 kW): Commercial plazas, small workshops, and agricultural tubewells.
• Enter your personal data, exact property address, and load requirements.
• Upload your scanned documents and submit.

Step 2: Save Your 11-Digit Tracking ID

Once submitted, the system generates an 11-digit Tracking ID on screen and sends a confirmation SMS to your registered mobile number. Keep this number safe to monitor progress.

Step 3: Field Feasibility Survey

The Sub-Divisional Officer (SDO) or Line Superintendent (LS) conducts a physical site inspection to check the distance from the nearest Low Tension (LT) pole, assess transformer capacity, and determine if an additional pole is needed.

Step 4: Demand Notice Issuance & Payment

Once approved, TESCO generates a Demand Notice outlining:

• Meter security deposit (refundable).
• Service line cost (based on cable length from pole to premises).
• Material and installation charges.

Print the Demand Notice from the ENC portal and pay it at designated branches of National Bank of Pakistan (NBP), Habib Bank Limited (HBL), or Allied Bank.

Step 5: Upload Payment Receipt

Take a legible photo of the stamped bank receipt and upload it under the Upload Demand Notice tab on enc.com.pk. This speeds up verification from 7 business days down to 1–3 days.

Step 6: Meter Installation & Activation

After payment verification, the TESCO regional store issues your meter. The sub-division field staff mounts the meter, connects the service line, and assigns your unique 14-digit reference number.

To evaluate what your ongoing electricity expenses will look like once your meter is live, estimate monthly tariff costs based on your expected appliance usage and NEPRA slab rates.

Load Categories & Estimated Processing Timelines

How to Track Your Application Status

You can check the live progress of your file without visiting the office:

1. Open enc.com.pk and select Track Application.
2. Choose New Connection and select TESCO.
3. Enter your 11-digit Tracking ID (or your 13-digit CNIC without dashes).
4. Click Submit to view your current stage (Document Verification, Site Survey, Demand Notice Issued, or Meter Installation).

Once your connection is active and the first billing cycle completes, you can view your TESCO electricity statement online anytime using your newly assigned 14-digit reference number.

Common Reasons for Application Rejection

• Blurred Document Uploads: Low-resolution photographs of CNIC or Land Affidavits.
• Unresolved Default on Land: Previous unpaid arrears attached to the same property or premises.
• Over-Extended Distance: Building located beyond 100 meters from the nearest operational LT pole without applying for line expansion.
• Invalid Contact Number: Providing a SIM card not registered to the applicant’s own CNIC.

Frequently Asked Questions