HESCO New Connection: Process, Fees & Documents

Getting a new HESCO connection means applying through the national ENC portal, passing a site survey, paying a Demand Notice, and waiting for meter installation. The whole path is the same whether you’re connecting a house, a shop, or a tubewell — only the documents and fees change. Here’s exactly how it works, step by step, using HESCO’s own published requirements.

Who Can Apply for a HESCO New Connection

Anyone with a property inside HESCO’s service area can apply — owner or tenant, residential or commercial. HESCO covers Hyderabad, Jamshoro, Matiari, Tando Allahyar, Tando Muhammad Khan, Badin, Thatta, Mirpurkhas, Umerkot, Sanghar, and Nawabshah. If your property sits in Sukkur, Larkana, or Khairpur, you’re in SEPCO territory instead, and Karachi runs on K-Electric — applying through HESCO’s system won’t work for either.

Tenants can apply too, but the property owner has to sign off. There’s no separate “tenant portal” — it’s the same form, with one extra document.

Types of HESCO Connections

Your connection is defined by two things: category and phase.

By category:

• Domestic (homes)
• Commercial (shops, offices, small businesses)
• Industrial (factories, mills)
• Agricultural (tubewells, farm machinery)

By phase:

• Single-phase — standard for homes, small shops, and light loads. Handles typical household appliances without issue.
• Three-phase — required once your sanctioned load crosses into heavy-appliance territory: multiple ACs, industrial motors, or commercial equipment that single-phase wiring can’t carry safely.

Your category and phase together decide your tariff code later, and they decide which fee bracket applies to your Demand Notice.

Documents Required for a HESCO New Connection

For a standard domestic or commercial connection, HESCO asks for:

• A copy of your CNIC
• Proof of ownership of the property (registry, allotment letter, or similar)
• A completed application form (available in Urdu and English)
• A signed Abridged Condition of Supply form

If you’re not the property owner, add one more piece: written permission from the owner on stamp paper, attached alongside their ownership proof. Skip this and your application sits in limbo — it’s the single most common reason applications stall at the review stage.

Keep scanned copies in JPG or PDF format ready before you start the online form — the portal asks you to upload them mid-application, and starting without them means restarting later.

How to Apply for a HESCO New Connection Online

HESCO applications run through the shared ENC portal (Electricity New Connection system), the same system every government DISCO in Pakistan uses.

1. Open the ENC portal and select “Apply” for a new connection.
2. Choose HESCO as your distribution company, then select your subdivision — this determines which local office handles your file.
3. Pick your category — domestic, commercial, industrial, or agricultural. The form adjusts based on what you select.
4. Enter applicant details — your CNIC, name, father’s/husband’s name, current address, and contact number.
5. Fill in premises details — the exact address of the property getting the connection, plus a nearby landmark or neighbouring consumer reference, which helps the survey team locate the site.
6. Attach your documents — CNIC copy, ownership proof, and (if applicable) the owner’s stamp-paper permission.
7. Accept the terms and conditions, then submit.

You’ll receive a Tracking ID immediately after submission. Save it — you’ll need it for every step that follows, including paying and uploading your Demand Notice receipt.

Prefer paper? You can still collect the form in person at your local HESCO subdivision office and submit physical copies of the same documents.

What Happens After You Submit

Submitting the form isn’t the finish line — it triggers a review process:

• Document verification. HESCO checks that everything matches — name on CNIC, name on ownership proof, and the address given.
• Site survey. Field staff visit the property to confirm it’s feasible to connect: distance from the nearest pole or transformer, accessibility, and whether the load you’ve requested is realistic for that location.
• Wiring test report. For most connections, your internal wiring needs to pass a basic safety check before energization is approved.

Only after these clear does HESCO move to the next stage — issuing your Demand Notice.

HESCO Demand Notice, Explained

The Demand Notice is where a lot of confusion happens, because people assume it’s one flat “connection fee.” It isn’t. It’s actually two separate things bundled into one payment:

• Security Deposit — refundable. This is calculated against your expected consumption and comes back to you if you ever close the connection.
• Capital Cost + Service Charges — non-refundable. This covers the physical meter, materials, and the labour to install them.

You get one month from the date the Demand Notice is issued to pay it, at a designated bank. Miss that window and you may need to reapply.

HESCO New Connection Charges

For a standard single-phase domestic connection, HESCO’s published new-connection charge is Rs. 3,000, with roughly Rs. 300 payable as an initial installment at the time of connection. Three-phase, commercial, industrial, and agricultural connections carry different — usually higher — charges, scaled to sanctioned load and the materials needed for the line extension to your property.

These figures are set by HESCO and can be revised by NEPRA, so treat this as a starting reference and confirm the exact current amount on your Demand Notice rather than budgeting off an old number.

How Long Does a HESCO New Connection Take

There’s no single guaranteed number of days — it depends on how far your property sits from existing infrastructure and how quickly you respond to any document requests. As a practical range, most straightforward domestic applications move from submission to an energized meter within two to four weeks, assuming the site survey doesn’t flag issues and the Demand Notice is paid promptly. Connections needing new poles, transformers, or a longer line extension take longer, since that work has to be scheduled and completed before the meter goes in.

How to Track Your HESCO New Connection Application

Go back to the ENC portal and select Track. Enter your Tracking ID (or CNIC), and the system shows you exactly where your file sits — under review, survey scheduled, Demand Notice issued, or connection completed.

Once your Demand Notice is paid, upload the paid receipt through the portal’s Upload DN option, or drop a physical copy at your subdivision office. This step is what actually triggers meter installation — paying alone isn’t enough if HESCO’s system doesn’t see proof of payment.

Name Transfer and Load Extension Aren’t the Same as a New Connection

Two related requests get mixed up with new connections constantly:

• Name transfer — the physical connection and meter already exist; you’re just changing who’s registered as the consumer (a property sale, inheritance, or new tenancy). It uses the same ENC portal but a different application type, and it’s usually faster since no new infrastructure is involved.
• Load extension / reduction — you already have a connection but need a higher (or lower) sanctioned load, often because you’ve added ACs or new equipment. Again, same portal, different form, and it can trigger its own site survey if the increase is significant.

If your meter is already installed and working, you don’t need a new connection application — you need one of these instead.

Common Mistakes That Delay a HESCO New Connection

• Mismatched names between the CNIC and the ownership document — even a spelling difference can hold up verification.
• Missing owner permission when the applicant is a tenant.
• Vague premises details that make the site survey team unable to locate the property.
• Requesting three-phase for a domestic load that doesn’t actually need it, which adds unnecessary cost and review time.
• Letting the Demand Notice payment window lapse — once that one-month deadline passes, you may have to start over.

Frequently Asked Questions